Simplify and speed up decision-making in your processes
Smart Guide that offers step-by-step assistance to your clients and agents.
To help you create interactive guides for various scenarios
Empower your decision trees with Smart Guide
Self-service diagnostics
Allow your customers to identify their issues or needs by navigating through an interactive decision tree, providing them with tailored solutions. This tool is especially effective for delivering technical assistance independently.
Pre-sale choice assistance
Smart Guide streamlines the process of selecting complex products during pre-sales by guiding your customers step-by-step, recommending the products and services that best suit their needs.
Request qualification
Empower your agents to qualify complex customer inquiries, enabling a deeper understanding of their needs and guiding them towards a personalized resolution.
Smart Guide approach
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Our first meeting with Smart Tribune was actually more of a consultation workshop. Their valuable recommendations allowed us to fine-tune and improve our self-service strategy.
Nathalie Nahmias Director of Customer Relations @DPD France
Frequently asked questions on Smart Guide
Revolutionize customer support with Smart Guide
Enhance your customers' self-service capabilities and your agents' efficiency with Smart Guide's intuitive help journeys.