Qu’est-ce que Smart Answer / FAQ dynamique ?

An advanced AI Help Center, more than a FAQ: natural search, adaptive display, sourced and validated content, control over content distribution, reduction of repetitive requests.

Quelles sont les fonctionnalités principales du FAQ dynamique ?

Natural language search, ready-to-use enriched answers, intelligent & adaptive display, multilingual/multi-country, accessible, integrated into all paths (site, mobile, forms), interoperable with your CRM/livechat.

Quels bénéfices mesurables apporte-t-il ?

Customers less solicited, reduced contact rate, improved conversion rates, faster response, improved user autonomy. Example figures: +70% on automated requests, +18% improved conversion rate for certain customers, 50M users/year.

Avec quels outils / plateformes ce FAQ dynamique s’intègre-t-il ?

It's interoperable with CRM, livechat, forms and analytics tools. You retain control over content, validation and distribution.

Smart Answer

The AI help center that makes your customers... and your sales teams... happy.

Every stage of the customer journey deserves a reliable answer, from discovery to loyalty.
Much more than an FAQ, Smart Answer becomes the AI help center, an ally for your customers and your teams.

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Smart Answer + Smart Agents: the winning combination

Help your teams respond faster and faster and better with an enriched database assisted by AI that rephrases, suggests answers...

Smart Answer

A dynamic, SEO- and GEO-optimized help center, enriched by your knowledge.

Smart Agents

An AI conversational agent driven by your core business, that guides and responds with precision and reliability.

Discover Smart Agents

Ultra-relevant natural language search

Understands every request, even fuzzy ones, and displays the right answer instantly.

Enriched, ready-to-use answers

Clear, well-sourced, validated answers from your hallucination-free database!

Intelligent & adaptive displays

Your help is integrated into all your paths: site, mobile app, form and on all devices.

Multi-country and multi-lingual ready

Designed for complex local and international organizations.

Optimized for LLMs

Your content is designed to be understood and enhanced by the AI engines of Perplexity, ChatGPT and Google.

Fully customizable

In your image, in your tools, at the heart of your customer journeys.

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No more tedious article searches

A simple tool for your customers, a powerful self-care tool

Fewer repetitive requests: your customers find their answers on their own, and your teams save time.

Clear, immediate answers: every simple question is answered reliably, without escalation.

Optimized accessibility (RGAA): a FAQ designed for all your users, whatever their profile.

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Pre-sales and after-sales support for your customers

Sovereign

Trusted AI gives you total control over content, validation and distribution

Evolutionary

Each exchange allows you to enrich your source of truth to optimize AI responses.

Interoperable

Connected to your ecosystem: CRM, analytics, livechat, forms...

Reliable

Every answer is traceable, from your own sources, without hallucination or approximation.

Concrete figures

proven by our 150 customers

Automated requests,
up to :

+70%

Improved conversion rate

+18%

Contact rate reduction

50%

Users every year

50M

With Smart Answer, we have been able to structure a rich and accessible help center, which not only serves to inform our members but also to support our prospects in their decision."

Customer Relations Manager - Major account in the Sports and Events sector

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