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FREN
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For telecommunications

Intelligent assistance and centralized knowledge for telecommunications players

Subscribers' expectations are changing: they want quick, personalized, and reliable responses. Smart Tribune helps telecom operators simplify customer relations with AI that understands, learns, and responds accurately, at all times.
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They trust us

Certainty

A single, organized, protected base for all your media.

Efficiency

Supported employees, independent users, better managed requests.

Tranquility

A simple, reliable, logical response to every exchange, 100% tailored.
See how Smart Tribune helps companies in the telecommunications sector
Conceived thanks to the work of our R&D team, led by a PhD in Natural Language Processing, our Agentic AI embodies the alliance of research and applied innovation. It is the foundation of all our solutions.
Concrete solutions to improve the customer experience and overcome everyday challenges.
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Listening to, understanding, and anticipating your customers' needs means offering them a lasting relationship built on trust.
Centralize your data and tools
Notices, FAQs, reference guides, technical data, images, exchanges... Smart Tribune collects, structures, and secures all your data.
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Linguistic analysis
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Data standardization
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Organization into business solutions
Support included: source audit, modeling strategy, business support.
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For your users, autonomy becomes intelligent
Notices, FAQs, reference guides, technical data, images, exchanges... Smart Tribune collects, structures, and secures all your data.
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Knowledge base: clear answers, SEO-optimized content that is accessible and compliant with standards

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Virtual assistant: a chatbot specializing in telecommunications, capable of handling common requests and issues

For your teams: a digital ally that simplifies every exchange
Provide easy access to information and speed up customized responses for your customers:
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Smart Knowledge: a rich and structured knowledge base, integrated into your tools

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Smart Copilot: suggested responses and email drafting, in accordance with your rules

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AI at the service of tomorrow's telecom operators

Modular artificial intelligence
Specialized modules (analysis, action, customer follow-up, etc.)
Interoperability
Direct connection to your tools via API or connectors (CRM, customer service, etc.)
Auditability
Validated sources of information for complete transparency
Safety & compliance with standards
Servers in France & personal data protection
Business adaptation
Customization according to your needs (terminology, exclusions, priorities)
Security
Enhanced protection against attacks and unwanted content

Concrete use cases for Telecom

proven by our customers
Time saved in ticket resolution
-40%
Time saved on skill development
2 months
Reduction in Level 1 customer calls
-35%
Customer satisfaction rating
+1.3
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Now, your teams can build loyalty, provide information, and develop a special relationship with each customer.
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The benefits included with Smart Tribune for telecom operators
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Support from our experts
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Controlled and transparent AI
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Data hosted in France
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Automatic updates
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Compliance with the GDPR
FAQ
How does Smart Tribune improve customer support for telecom operators?
Smart Tribune provides intelligent self-care (AI FAQ, chatbot, knowledge base) enabling subscribers to obtain clear and immediate answers to their everyday questions (bills, outages, offers, coverage), improving user autonomy and overall satisfaction.
Can Smart Tribune help reduce Level 1 support requests?
Yes. By providing automated, contextualized answers to subscribers' frequently asked questions, Smart Tribune relieves your call centers and customer service departments of recurring queries, allowing human resources to focus on complex issues.
How does Smart Tribune integrate with operators' existing systems?
Smart Tribune interfaces with your existing tools (CRM, customer service, databases) via API or connectors, allowing you to automatically feed the knowledge base and synchronize content.
How is Smart Tribune relevant for a complex telecom environment?
The solution centralizes and structures your data (FAQs, technical reference guides, internal procedures, product documentation), making it easier for both subscribers and your support teams to access information while ensuring industry-appropriate content governance.
Does the solution help internal telecom support teams?
Yes. Agents have quick access to a structured, AI-enhanced knowledge base, which speeds up case resolution and improves the quality of interactions with subscribers.