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FREN
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for insurance companies and mutual insurance companies

Accurate information and secure exchanges for insurance companies and mutual insurance companies

In the insurance industry, trust is paramount. At Smart Tribune, we prioritize reliable, transparent, and auditable AI designed to provide the right information at the right time, with full compliance and clarity.
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They trust us

Trust

A single, structured, secure base for all your channels.

Performance

Assisted advisors, self-directed customers, better-handled requests.

Security

A smooth, reliable, consistent response to every interaction, 100% compliant.
How Smart Tribune helps mutual insurance companies and insurers improve their customer relationships
Conceived thanks to the work of our R&D team, led by a PhD in Natural Language Processing, our Agentic AI embodies the alliance of research and applied innovation. It is the foundation of all our solutions.
Concrete solutions to simplify and optimize your customer relations.
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Integrating your customer and policyholder data is the first step toward success.
Quickly integrate your tools
Smart Tribune centralizes knowledge from books, PDFs, databases, business data, CRM, images, emails, internal discussions, etc.
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Intuitive indexing
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Standardization of formats
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Organization into operational units
Tailored support: source analysis, structuring plan, personalized advice.
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For your members and policyholders: autonomy, simplicity, trust
Smart Tribune centralizes knowledge from books, PDFs, databases, business data, CRM, images, emails, internal discussions, etc.
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Smart FAQ: clear answers, optimized search engine optimization, guaranteed accessibility (RGAA)

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Smart Agent: an AI virtual assistant to manage common requests: reimbursements, contributions, guarantees, etc.

For your insurance advisors: co-pilot, efficiency, compliance
Clear information and quick responses for your members:
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Smart Knowledge: a structured database integrated into your tools

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Smart Copilot: pre-written emails based on your templates, with internal sources

AI chatbot
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AI designed for the specific needs of mutual insurance companies and insurers

Advanced modular design:
Each module performs a specific function (analysis, selection, verification, adaptation, etc.).
Detailed monitoring
Direct access to sources for each answer
Protection & regulation
Servers in France & personal data protection
Business adaptation
Customization according to your needs (terminology, exclusions, priorities)
Reliability
Security against attacks and inappropriate content
Compatibility
Easy connection with your tools (CRM, support, etc.) via API

Practical solutions for insurance companies

validated by our partners
Time saved per ticket
-40%
Time saved on skill development
2 months
Reduction in Level 1 customer calls
-35%
Customer satisfaction rating
+1.3
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Before, our agents searched for information. Now, they understand it and share it clearly.
Customer Relations - Mutual Insurance/Insurance Sector
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What is always included with Smart Tribune for mutual insurance companies and insurance providers
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Support from our experts
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Controlled and transparent AI
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Data hosted in France
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Automatic updates
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Compliance with the GDPR
FAQ
Does Smart Tribune support multiple support channels?
Yes, the platform disseminates knowledge across various touchpoints: website, help center, chatbot, integrated help box, and other digital channels, ensuring a consistent omnichannel experience.
How does a dynamic FAQ help an insurance company?
The dynamic FAQ allows policyholders to find answers themselves 24/7, without having to wait for an advisor. It centralizes frequently asked questions (coverage, reimbursements, procedures), speeds up the resolution of requests, and reduces support calls.
Is the solution tailored to the specific needs of mutual health insurance companies?
Yes. Whether explaining warranties, assisting with reimbursement procedures, or clarifying contract terms, Smart Tribune tailors its responses to the specific products and profiles of the mutual insurance sector.
How does Smart Tribune improve the customer experience in insurance?
Smart Tribune offers self-care tools (dynamic FAQ, AI chatbot, help box) that provide clear and immediate answers to policyholders, reduce friction in procedures (claims, reimbursements), and increase customer satisfaction throughout the entire process.
How does artificial intelligence ensure reliable answers?
Smart Tribune's AI relies on content validated by your internal experts, with governance and traceability processes. The responses generated remain consistent with your policies and offerings, while being contextualized for the user.