Manage your entire knowledge and conversational strategy from a single interface
With Smart Dashboard, you can centralize, measure and optimize the performance of your knowledge management system - on both the customer and advisor sides. A single platform to activate reliable conversational paths, track your key indicators and continuously improve the quality of your responses.
The winning combo for controlling and activating your knowledge
Connected & activatable base
Centralize and activate your content in real time across all your solutions (FAQ, agents, co-pilots), to guarantee consistency and reliability.
No-code interface
Create, modify and validate your content without a line of code (articles, scenarios, quick replies, conversational agents, etc.) thanks to an intuitive business interface.
Unified analytics
Access consolidated indicators (response rates, avoided solicitations, customer satisfaction, etc.) to monitor and improve your processes.
01
Create and centralize
Gather all your knowledge in a single repository. Our AI tools help you structure, reformulate and enrich your content, while our experts help you define the best governance method.
02
Broadcast
Activate your content in Smart Knowledge, Smart Answer, Smart Agents and Smart Copilot. Optimize their format and indexing, to guarantee consistent, useful answers on every channel, from selfcare to advisor.
03
Improve
Analyze usage and performance with our unified analytics. Our methodological recommendations and AI wizards guide you to prioritize your updates, improve your scenarios and maximize the business impact of your devices.
Reliable, traceable, secure
And aligned with your business rules
Hosted in France, RGPD-ready
Personal data offended before AI use
Zero hallucination: AI driven by your validated content
A single dashboard for your entire strategy
Smart Knowledge
The knowledge base for your consultants.
Smart Answer
The AI Help Center for your customers and prospects.
Smart Agents
The trusted AI conversational agent.
Smart Copilot
AI to support your advisors.
Concrete figures
proven by our customers
Projects deployed
+600
Supported customers
+150
Average loads absorbed
-40%
Faster updates
2x
"For over five years, we've been working with Smart Tribune to structure and enrich our knowledge base. With TrustAI, this reliable foundation now serves our advisors, our customers and our first generative AI use cases."
Sébastien Parent - Customer Relations, Development and Digital Director - Gaz de Bordeaux
What is the purpose of Smart Dashboard in a knowledge management strategy?
Smart Dashboard is the platform that allows you to manage your knowledge as a strategic asset: create, structure, maintain, and distribute reliable content. The goal is to align all your teams with a single source of truth and deploy this knowledge across your self-care and conversational channels.
Does Smart Dashboard allow the same knowledge to be disseminated across multiple channels?
Yes. Smart Dashboard centralizes knowledge management and allows you to disseminate it consistently across different touchpoints: customer help center, AI chatbot, advisor co-pilot, or any other connected channel. You reduce inconsistencies in messaging and gain operational efficiency.
How does AI help to produce and maintain higher-quality knowledge?
Smart Dashboard integrates AI capabilities to speed up writing, improve content clarity, and facilitate updates. AI can also assist in structuring articles (titles, steps, formats) to make knowledge more usable by teams... and by AI channels.
Can risky content (obsolete, duplicates, contradictions) be detected automatically?
Yes. Smart Dashboard allows you to identify areas of weakness in your database: duplicates, contradictions, incomplete or outdated articles. This allows you to make corrections before they impact the quality of responses and implement more proactive governance, rather than suffering from document debt.
How can knowledge performance be managed over time?
Smart Dashboard provides statistics to monitor usage and quality: content viewed, unsuccessful searches, missing topics, performance by theme or channel. This allows you to prioritize updates, improve the effectiveness of self-care, and continuously align knowledge with the real needs of customers and teams.
