Smart Push
A more supportive purchase journey

Boost on-site conversion by up to 20% by surfacing helpful and actionable FAQ content, all in a relevant context, that proactively anticipates customer needs when they are most likely to abandon their journey.

Proactively anticipate customer needs

Smart Push enables you to provide the right information at the right time, at any point along the customer journey. It can also adapt the content shared with customers based on where they are on your site, to create a more personalised and relevant experience that actually drives them closer to making a purchase.

Your customers are more than just a number

No two customers are alike. Nor should their experience on your site be either. Make every time they visit feel personalised to them by thoughtfully surfacing content to them that’s both informed by their profile information and adapted to where they are on your site at any given time.

tracking order Smart Tribune solution

A responsive customer service experience

Create a simplified, streamlined, and seamless customer service experience that adapts to your customers’ needs and expectations at every turn.

contact escalation customer

Do it all (and more) from
the Smart Dashboard

This is where the “magic” really happens.
Your central hub for managing knowledge base content, across multiple brands, languages, and channels, to tackle customer needs efficiently day in and day out.

Smart Dashboard solution
  • Nature & Découvertes store

    Smart Push allows us to personalize and contextualize information according to the order types of our customers. Given the performance of the tool, there was no hesitation in choosing this solution.

    Laëtitia Angot Head of Customer Experience @Nature & Découvertes
  • Corsica Linea

    Analysing contact requests collected via our self-service solution allowed us to improve the customer booking experience and better meet our user's needs.

    Caroline Cagninacci Digital Marketing Manager @Corsica Linea
  • Ouigo logo

    Both the Smart Push and dynamic FAQ solutions have generated significant cost savings by offering instant and easy access to information for our customers.

    Cécile Delalieu Head of Customer Relations @OUIGO
  • Aliapur

    Smart Tribune’s flexible and easily customisable solutions were an essential factor to greatly improve the user experience that we could offer to our clients.

    Thierry Quéré Head of Strategy, Monitoring & Reporting @Aliapur

Place Smart Push at the heart of your customer service experience

Our customer self-service solutions connect seamlessly to the entire ecosystem of third-party platforms and apps you already use to manage your customer relationships.

Self-service integration

Have a question about Smart Push?

Empower customers to be more autonomous

Explore Smart Tribune’s complete suite of fully-customisable customer self-service solutions.

Don’t be afraid to give your customers
a ‘push’ whenever they need it