Smart Knowledge A service agent’s trusted ally
When your customers reach out to you for help, your customer service agents need to have hands-on access to the most accurate and up-to-date information to resolve customer inquiries quickly.
Useful knowledge in
your agents’ hands
Give your customer support team their own go-to help centre where they can access the most updated content 24/7 from your knowledge base to resolve customer issues quickly, efficiently, and effectively.
Fuel your customer
care team’s success
Set your customer service team for success by giving them exclusive access to useful training resources to help them be more effective at helping customers.
Do it all (and more) from
the Smart Dashboard
This is where the “magic” really happens.
Consider Smart Dashboard your central hub for managing knowledge base content—across multiple brands languages, and channels—to help your support agents tackle customer needs efficiently at all times.
-
With a strong sensitivity to customer contact rates, Ouigo continues to invest in improving its customer self-service solutions. We see these tools as a win-win for both our customers and our brand.
Cécile Delalieu Head of Customer Relations @OUIGO -
We were faced with an influx of customer requests for issues that users should have been able to resolve themselves. Unfortunately, not all customers had access to a training manual and hadn't received much training.
Karim Mérovil Support Team leader @FFF -
Our first meeting with Smart Tribune was actually more of a consultation workshop. Their valuable recommendations allowed us to fine-tune and improve our self-service strategy.
Nathalie Nahmias Director of Customer Relations @DPD France -
Smart Tribune’s flexible and easily customisable solutions were an essential factor to greatly improve the user experience that we could offer to our clients.
Thierry Quéré Head of Strategy, Monitoring & Reporting @Aliapur
Integrate Smart Knowledge with your other customer service tools
Our customer self-service solutions connect seamlessly to the entire ecosystem of third-party platforms and apps you already use to manage your customer relationships.
Have a question about Smart Knowledge?
Be there whenever customers need you most
Explore Smart Tribune’s complete suite of fully-customisable customer self-service solutions.
