Your existing knowledge structured in

A 360° multichannel AI knowledge base

Empower your customers throughout their journey
Find out more Self-service Smart Tribune
Give your agents greater autonomy
Find out more Agent autonomy
Interconnect with your existing tools
Find out more Integrations

Empower your customers throughout their journey

Refocus your customer service on high-value requests and highlight the expertise of your agents. Our AI knowledge base provides the necessary information to your chatbot or help center, enabling efficient management of level 1 queries.

Empower your customers throughout their journey with Smart Tribune

Empower your agents

Your agents are caught between two fires when facing a customer who contacts them: to respond quickly while giving the correct answer. Our knowledge base enables them to find the “what to say” and “what to do” needed for each situation, thus providing quality assistance.

Empower your agents with Smart Tribune

Interconnect with your daily tools

Our knowledge base integrates seamlessly with your existing ecosystem to:

  • perform actions in your IS - qualify a ticket, bring up conversations in a CRM file, etc.
  • be accessible from your everyday tools - CRM, ticketing tool, etc.

You are supported

In structuring and disseminating your knowledge base

Benefit from expertise in knowledge management to structure your content, define the right hierarchy, administer your base autonomously, and optimize its referencing, while automatically managing obsolescence, duplicates, and missing contents with Smart AI.

Solution for structuring knowledge

You control with precision

Your 360° AI knowledge base

Follow detailed statistics via our administration interface to understand the needs of your users and adjust your content for optimal performance. Stay ahead by always keeping an eye on:

  • the needs of your clients and your agents
  • the questions they consult and ask
  • the contents to add or optimize
Analyze your 360° knowledge base

Concrete results

With our clients

20 to 40%

reduction in contact volume

1 day

for the creation of a
knowledge base


in FTE costs
of customer service

2 months

to reach
the target AHT

Why choose Smart Tribune?

Value from the 1st day

Experience the immediate impact of our platform from the moment it's deployed. In days, not years.

Our customer cases

Tailor-made support

Thanks to our agency heritage, we offer cutting-edge expertise and highly personalized platform customization to help you achieve your business objectives.

Our support

Security and privacy

We adopt best practice in data security and software infrastructure, backed up by certifications and attestations to the most rigorous standards.

Your secured project

Return on investment

Our support is designed to clearly identify use cases with the highest ROI potential, thus maximizing the efficiency of your user journeys.

Estimate your ROI

Advantages of Smart Tribune

Find out why customer service leaders choose us

“We started with help centers, then we evolved to the internal knowledge base and finally to the AI chatbot! Smart Tribune's expertise in using AI for customer service has allowed us to evolve DPD France's self-service strategy to reduce our contact volumes.”

Nathalie Nahmias Customer Relations Director @DPD France

“With Smart Knowledge, at one of our partners, the time for skills acquisition was cut in half. Above all, agents are now more autonomous. Processing errors have decreased, and they rely less on their supervisors, who can focus on managing their teams.”

Isabelle Legrand Customer Relations Manager @Groupe Bayard

“Smart Tribune AI help center - practical, dynamic, and customizable according to context (pages, customer journeys...) - helps our customers find the answers to their questions more easily.”

Jérémie Croyère Chief Marketing & Product Officer @Linxea

Join +150 large companies

With a presence in more than 30 industries, our solutions assist over 4 million users daily.