Your official guide to the customer self-service revolution
People talk a lot about turn-key solutions these days. But knowing that personalising the customer experience is a top priority for pretty much every brand and business today, there’s no way for ‘turn-key’ to ever live up to its promises. The most effective customer self-service solutions require a bespoke touch. This is the Smart Tribune difference.
A unique hands-on, consultative approach
Always with you
We work with our customers every step of the way
to ensure that their 100% bespoke customer self-service
solutions are a huge success from day one
Why work with Smart Tribune? Easy answer
We do things a bit differently, dare we say better. We don’t consider ourselves to be a ‘solutions provider.’ Instead, we like to think of ourselves as collaborators in your business’s success. Our dedicated team of customer service and tech experts will work with you to build the right customer self-service solutions to address your business’s specific customer service challenges.
We listen closely to our customers and develop customer self-service strategies tailored to their needs. We have successfully deployed over 400 ROI-positive projects for more than 150 customers in practically every sector imaginable. These custom-built projects have driven noticeable results, including increased customer satisfaction, improved on-site conversions, and significant reductions in the number of contact centre inquiries.
A proven method for boosting customer satisfaction
We do an audit of your existing multichannel customer service experience to define the right strategy for driving future success.
Then, we build and test a custom experience that addresses your customers’ needs and expectations in the voice of your brand.
Once tested, we push all of your solutions live and immediately begin monitoring real-time performance across key dashboard metrics.
Our work here isn’t done yet. At this point, we begin optimising performance to make strategic adjustments to the user experience.
Push the boundaries
of customer service
Your customers’ expectations are always changing. Our team is here to help you anticipate tomorrow’s customer service needs, today. To do this, we offer two solutions to help you stay one step ahead of the curve.