Smart FAQ is SEO-optimised and powered by the latest natural language search technologies to put useful knowledge base content at your customers’ fingertips—around the clock and on any device.
Automatically suggest the most relevant answers based on a customer’s search intent in the contact form
Weave FAQ content in-context seamlessly across the entire online customer journey
Say ‘good-bye’ to generic FAQ content
Your customers aren’t one-size-fits-all. Your responses shouldn’t be either. Smart FAQ not only helps them answer up to 70% of simple questions on their own, but it can also adapt parts of the responses offered based on pertinent details in a customer’s profile. The end result: a more effective and manageable way to provide a higher degree of personalisation at scale.
Offer customers the help they need, in multiple languages, whenever and wherever they need it, all without ever disrupting the brand experience one bit.
Let customers choose the channel of their choice— email, phone, or chat—if they can’t find the answer they need via the FAQ content
Make your FAQ content better over time by asking customers to provide valuable feedback at all times
Do it all (and more) from the Smart Dashboard
This is where the “magic” really happens. Consider Smart Dashboard your central hub for managing knowledge base content—across multiple brands languages, and channels—to tackle your customers’ needs efficiently, day in and day out.
Smart Tribune takes security very seriously. Our SaaS solutions, (hosted on infrastructure located in Europe), adhere to the latest security standards: SSL A+, Bearer Token...
Smart FAQ is 100% responsive and automatically adapts to a user's device.
To get a personalized demonstration of our Smart FAQ tool, fill out the form on our "Product Demo" page. One of our experts will contact you to schedule an appointment according to your availabilities.
Be the source of your customers’ happiness
Explore Smart Tribune’s complete suite of fully-customisable customer self-service solutions.