Give your customers autonomy on your journeys

Reduce your Level 1 requests by 40%.
Be there when it matters most to give your customers the right answer at the right time.

Help center
Self-service Smart Tribune
Our help center and its IA response engine can be accessed at any stage of your journey.
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Decision trees
Decision trees
Guide your customers and agents step by step with diagnostics, interactive guides, and mini-quizzes.
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AI chatbot
AI chatbot for clients
Interact naturally with your customers as a "real" agent would.
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AI knowledge update assistant
AI knowledge update assistant
A knowledge base continuously updated by AI - addressing obsolescence, duplicates, and missing content.
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Give your customers the keys to resolving their questions 24/7

Make essential information about your products, services and offers available to reassure your customers with an AI FAQ and a knowledge module integrated at every stage of their journey.

Give your customers the keys to resolving their questions 24:7

Your contact forms become proactive

Reduce the emails received by 50% by equipping your forms with the ability to suggest personalized answers, based on your customers’ reasons for contact. Thus, your online users will only reach out to you for complex issues.

Your contact forms become proactive

Step-by-step guides for complex questions

Integrate decision trees such as diagnostics, troubleshooting guides, or support on your offers to provide tailored assistance at the crucial stages of your user journeys.

Be there at key moments in
your journey

Are your customers facing obstacles in your journeys? Offer them the targeted assistance they need in these critical moments with our contextual help solution to facilitate their progression through your journeys.

our solution at Groupe Bayard

Convincing results with


contact reduction


decrease in AHT


of traffic on FAQs

-6 pts

subscription cancellation rates

Join the industry leaders

More than 4 million users in over 30 sectors rely on our solutions every day to empower their customers.