Your customers get the right answer right away, through the channel of their choice: help center, chatbot, messaging, or a customer service representative. The same verified information powers every touchpoint.
Product sheets, compatibility guidelines, terms and conditions: your salespeople and sales consultants can find the information they need in just a few seconds. They can provide answers right then and there, without keeping the customer on hold.
Even with complex cases, your advisors can figure out the right procedure on their own! The AI assistant provides them with a well-sourced answer and can even draft it for them. They also develop their skills twice as fast.
An unanswered question before a purchase is a lost sale. Smart Tribune places the answer right in the customer journey: on your pages, in search engines, and in the generative AI that guides your future customers.
Content Managed on the Platform
Number of responses provided per year
Deployed Client Projects
In customer service, the right answer already exists: in a PDF, on an intranet, in SharePoint, or in the mind of an experienced agent. Smart Tribune helps you consolidate and manage this knowledge to automate responses—from pre-sales questions to after-sales service.
Customers, advisors, and AI agents all draw on the same knowledge base. The platform monitors its status and alerts you if there are duplicates or conflicting answers. Improve quality every day without wasting time.
An AI agent doesn't rely on intuition—it relies on sources. It's only as good as the knowledge you feed it. Automation—just like the satisfaction of your customers and advisors—depends on what the AI can read.
AI Overviews, ChatGPT, Gemini: What these engines read from your site determines what they say about you—your prices, your warranties, your procedures. That’s what GEO is all about.
Inaccurate or outdated content is no longer an isolated error; inconsistencies are now generated on a massive scale by AI and spread across all your touchpoints.
Answers that vary from one advisor to another take a toll on customer satisfaction: CSAT drops by nearly 15% with each follow-up inquiry regarding the same request.
Made-up or contradictory answers given on your behalfNo traceability: it's impossible to tell why the AI respondedAI projects that disappoint and are then abandoned because they don't deliver a return on investment
Responses that are sourced, validated, dated, and auditableA single source of truth for all your channels and all your AI systemsEvery AI investment builds on the same foundationBefore the purchase, a missing response results in a lost sale. During the interaction, it wastes the advisor’s time. After the purchase, it triggers an additional contact. Three moments, three costs. A single solution to reduce them all.
Results observed among Smart Tribune customers, as measured by the platform’s analytics.
The customer hesitates, compares options, and goes elsewhere
A 20% increase in conversion rates on key customer journeys when the answer is included in the purchase journey
The counselor searches instead of giving advice.
-50% reduction in search time, and a 20% reduction in average processing time (ranging from 10% to 30% depending on the complexity of the requests)
The customer calls back, and each contact costs money
A 30% to 35% decrease in customer service requests thanks to self-service (ranging from 30% to 75%)
Receive an encrypted document detailing your volumes, with the assumptions clearly stated, that you can present internally without us.
Test My Knowledge❱
At Smart Tribune, every project starts with an ROI goal, which we estimate and set with you from the very beginning. You know what you’re aiming for from day one, and your CSM works with you to measure the results, drawing on 15 years of experience in client-focused projects.
Before making a purchase, customers look for information that isn't provided in the product listing: compatibility, actual delivery time, and return policies for marketplace items.
The AI agent responds throughout the purchasing journey, citing sources, based on your product content, terms and conditions, and channel-specific rules.
One incident, and the workload doubles in an hour: delays, baggage issues, refunds, and ticket changes. The customer service representatives—often supported by seasonal staff or an outside contractor—don’t have time to pore over a six-page procedure manual.
Self-service and AI agents handle repetitive inquiries, always based on the most up-to-date guidelines. And for complex cases, your agents—whether in-house or third-party—have the same accurate answer at their fingertips, or even suggested automatically.
A customer calls twice and gets two different answers. Between regulatory changes, updates to service offerings, and procedures that are managed through shared drive systems, it takes time for information to reach the front-line representative.
The same database powers both the customer self-service portal and the agent workstation, whether in a branch or at the customer service center. Every response can be traced back to the article it comes from, along with its version history. Your service providers have access to the same sources as your teams.
Coverage, exclusions, reimbursements, and claims processing times: whatever the agent says is binding on the company. When each call center maintains its own database and the customer FAQ section operates independently, the policyholder doesn’t always read what they hear over the phone.
A validated database feeds the FAQ, the AI agent, and the manager's workstation with the most up-to-date version of the coverage table. Updates are distributed from a single source and reach branches, the network, and call centers. The manager sees the same information as the policyholder.
Sourced and verifiable answers: the RAG agent relies solely on your approved content. If the information isn’t there, the AI doesn’t make it up. Approval workflows, content freshness monitoring, and team-based permissions ensure that every answer is governed, traceable, and fully auditable. Your data remains protected: personal data is masked before any AI processing and is never used to train third-party models.
Our RAG agent responds only based on your validated knowledge, and the sources are displayed.
Approval workflows, content freshness, team-based permissions. GDPR-compliant and aligned with the AI Act.
Data hosted in France; a 100% French-owned independent company.
