Access helpful guides and informative customer success stories to uncover the customer self-service best practices that can transform your end-to-end customer service strategy.
Smart Tribune accompanied Club Med during the pandemic to reassure its customers while improving their user experience. The world leader in all-inclusive vacations automated +50,000 responses in 2 months while offering an immediate 24/7 online help experience to its customers.
Discover how Banque Populaire Nord's self-service strategy lightened the workload of its customer service team and allowed them to focus on resolving more complex support issues
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Discover how Ouigo reduced its contact rate by 50% whilst improving its passenger experience
Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to achieve an 8-fold increase in conversion rates
Discover how Corsica Linea achieved a 500%+ consultation rate on its dynamic FAQ during peak season
Discover how Total Direct Energy was nominated for Customer Service of the Year thanks to self-service
Nature et Découvertes generated more than €100K in additional sales thanks to self-service solutions
The latest insights and trends shaping the customer self-service revolution.