The best resources for reimagining 
the customer service experience

Discover how Banque Populaire Nord's self-service strategy lightened the workload of its customer service team and allowed them to focus on resolving more complex support issues

How to make self-service the go-to customer service channel for your online customers

E-commerce customer service automation with chatbots

How to build a knowledge base - everything you need to know

Chatbots are becoming an integral part of any good customer service strategy, download the 2021 report and prepare for the future.

Essential tools for measuring customer satisfaction

Get insight into today's consumer behaviour and the omnichannel strategies enabling brands to deliver excellent customer experiences.

Because of the many pandemic-related challenges that hit retail, companies around the world have managed to invest in digital technologies

Thanks to selfcare, ecosystem brings more autonomy to its users on its customer portal

What are the main triggers for launching a customer self-service project with a high ROI? Identifying the needs of your customer support is essential to define the bases of a good personalised customer self-service strategy.

Download our checklist guide to set up a successful chatbot

Discover how Ouigo reduced its contact rate by 50% whilst improving its passenger experience

Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to achieve an 8-fold increase in conversion rates

Discover how Corsica Linea achieved a 500%+ consultation rate on its dynamic FAQ during peak season

Discover how Total Direct Energy was nominated for Customer Service of the Year thanks to self-service

Nature et Découvertes generated more than €100K in additional sales thanks to self-service solutions

Smart Tribune accompanied Club Med during the pandemic to reassure its customers while improving their user experience. The world leader in all-inclusive vacations automated +50,000 responses in 2 months while offering an immediate 24/7 online help experience to its customers.