The best resources for reimagining 
the customer service experience

Access helpful guides and informative customer success stories to uncover the customer self-service best practices that can transform your end-to-end customer service strategy.


The Definitive Guide to Chatbots

Chatbots are becoming an integral part of any good customer service strategy, download the 2021 report and prepare for the future.

Browse our collection of helpful resources

Success Story

Banque Populaire Nord

Discover how Banque Populaire Nord's self-service strategy lightened the workload of its customer service team and allowed them to focus on resolving more complex support issues


Self-Service Webinar

How to make self-service the go-to customer service channel for your online customers

Success Story


Discover how Ouigo reduced its contact rate by 50% whilst improving its passenger experience

Success Story


Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to achieve an 8-fold increase in conversion rates

Success Story

Corsica Linea

Discover how Corsica Linea achieved a 500%+ consultation rate on its dynamic FAQ during peak season

Success Story

Total Direct Energy

Discover how Total Direct Energy was nominated for Customer Service of the Year thanks to self-service

Success Story

Nature et Découvertes

Nature et Découvertes generated more than €100K in additional sales thanks to self-service solutions

Learn more with the Smart Blog

The latest insights and trends shaping the customer self-service revolution.