The best resources for reimagining 
the customer service experience

Access helpful guides and informative customer success stories to uncover the customer self-service best practices that can transform your end-to-end customer service strategy.

Browse our collection of helpful resources

Banque Populaire Nord
Success Story

Banque Populaire Nord

Discover how Banque Populaire Nord's self-service strategy lightened the workload of its customer service team and allowed them to focus on resolving more complex support issues

Self-service webinar
Webinar

Self-Service Webinar

How to make self-service the go-to customer service channel for your online customers

chatbot-guide
Guide

The Definitive Guide to Chatbots

Chatbots are becoming an integral part of any good customer service strategy, download the 2021 report and prepare for the future.

Omnichannel Strategies 2022
Guide

Omnichannel Strategies in 2022

Get insight into today's consumer behaviour and the omnichannel strategies enabling brands to deliver excellent customer experiences.

ecosystem France
Success Story

ecosystem

Thanks to selfcare, ecosystem brings more autonomy to its users on its customer portal

customer self-service
Guide

5 best times to launch a customer self-service project

What are the main triggers for launching a customer self-service project with a high ROI? Identifying the needs of your customer support is essential to define the bases of a good personalised customer self-service strategy.

Ouigo logo
Success Story

Ouigo

Discover how Ouigo reduced its contact rate by 50% whilst improving its passenger experience

Vattenfall
Success Story

Vattenfall

Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to achieve an 8-fold increase in conversion rates

Corsica Linea
Success Story

Corsica Linea

Discover how Corsica Linea achieved a 500%+ consultation rate on its dynamic FAQ during peak season

Direct Energie
Success Story

Total Direct Energy

Discover how Total Direct Energy was nominated for Customer Service of the Year thanks to self-service

Nature & Découvertes store
Success Story

Nature et Découvertes

Nature et Découvertes generated more than €100K in additional sales thanks to self-service solutions

Learn more with the Smart Blog

The latest insights and trends shaping the customer self-service revolution.