The Definitive Guide to Chatbots
Chatbots are becoming an integral part of any good customer service strategy, download the 2021 report and prepare for the future.
The best resources for reimagining the customer service experience
Access helpful guides and informative customer success stories to uncover the customer self-service best practices that can transform your end-to-end customer service strategy.
Browse our collection of helpful resources
Banque Populaire Nord
Discover how Banque Populaire Nord's self-service strategy lightened the workload of its customer service team and allowed them to focus on resolving more complex support issues
A checklist to successfully launch a high-performing chatbot
Download our checklist guide to set up a successful chatbot
Self-Service Webinar
How to make self-service the go-to customer service channel for your online customers
Customer Service Automation Webinar
E-commerce customer service automation with chatbots
Building a Knowledge Base
How to build a knowledge base - everything you need to know
Ouigo
Discover how Ouigo reduced its contact rate by 50% whilst improving its passenger experience
Vattenfall
Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to achieve an 8-fold increase in conversion rates
Corsica Linea
Discover how Corsica Linea achieved a 500%+ consultation rate on its dynamic FAQ during peak season
Total Direct Energy
Discover how Total Direct Energy was nominated for Customer Service of the Year thanks to self-service
Nature et Découvertes
Nature et Découvertes generated more than €100K in additional sales thanks to self-service solutions
How Club Med, reassures its customers while improving their customer experience.
Smart Tribune accompanied Club Med during the pandemic to reassure its customers while improving their user experience. The world leader in all-inclusive vacations automated +50,000 responses in 2 months while offering an immediate 24/7 online help experience to its customers.
Learn more with the Smart Blog
The latest insights and trends shaping the customer self-service revolution.