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Industries
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Centralize information and knowledge
Immediate and reliable answers, without going through customer service
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Empowering your customers
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Supporting your advisors
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Keeping knowledge up to date
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Knowledge AI Assistant
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FREN
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For the bank

Reliable knowledge and secure conversation for the banking and financial sector

In the banking sector, trust is not optional. At Smart Tribune, we have chosen reliable, traceable, and controllable AI designed to activate the right information at the right time in full compliance and transparency.
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They trust us

Trust

A single, structured, secure base for all your channels.

Performance

Assisted advisors, self-directed customers, better-handled requests.

Security

A smooth, reliable, consistent response to every interaction, 100% compliant.
Discover how Smart Tribune helps banks and their customer service departments
Conceived thanks to the work of our R&D team, led by a PhD in Natural Language Processing, our Agentic AI embodies the alliance of research and applied innovation. It is the foundation of all our solutions.
Real answers to everyday customer relationship challenges.
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It all starts with integrating your customer and banking knowledge for you and your savers.
Quickly connect your content and tools
Books, PDFs, existing databases, business data, CRM, images, emails, internal discussions... Smart Tribune centralizes, indexes, and secures all your knowledge.
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Intelligent indexing
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Format standardization
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Structuring into usable blocks
Support includes: source audit, structuring plan, business consulting.
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For your clients and savers: autonomy, simplicity, trust
Books, PDFs, existing databases, business data, CRM, images, emails, internal discussions... Smart Tribune centralizes, indexes, and secures all your knowledge.
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Smart Answer: dynamic, SEO-oriented, accessible, RGAA-compliant content

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Smart Agent: an AI bot powered by your knowledge base to handle requests related to transfers, IBANs, card blocks, or supporting documents

For your bank advisors: co-pilot, efficiency, compliance
Make it easier to access information and speed up personalized responses for your financial customers:
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Smart Knowledge: an enriched and structured database, integrated into your tools

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Smart Copilot: draft emails based on your templates, using internal sources

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AI designed for the demands of banks and the financial sector

Agentic Architecture
Each agent has a clear mission (intention, selection, validation, reformulation, etc.).
Traceability
Transparency on the sources used for each answer
Safety & compliance
Hosting in France & automatic offuscation of personal data
Business relevance
Guaranteed business alignment (formulations, exclusions, prioritization)
Robustness
Resistant to toxicity and malicious prompts
Connectivity
Direct integration into your tools via API or connectors (CRM, helpdesk...)

Concrete use cases in banking

proven by our customers
Time saved in ticket resolution
-40%
Time saved on skill development
2 months
Reduction in Level 1 customer calls
-35%
Customer satisfaction rating
+27
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In the past, our banking advisors used to search for information. Today, they write and understand better what they send.
Customer Service Manager - Banking Sector
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What is always included with Smart Tribune for the banking industry
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Support from our experts
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Controlled and transparent AI
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Data hosted in France
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Automatic updates
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Compliance with the GDPR
FAQ
How does Smart Tribune help banks measure self-care performance?
The platform provides accurate metrics: self-service resolution rate, contact reduction, customer satisfaction, and content performance. This data enables teams to continuously optimize the customer experience and digital journeys.
How does Smart Tribune improve the customer experience for banks?
Smart Tribune enables customers to quickly access clear, contextualized, and personalized answers, 24/7. This reduces friction, increases user autonomy, and significantly improves customer satisfaction across digital channels.
Is Smart Tribune suitable for internal use by bank employees?
Yes. In addition to customer self-care, Smart Tribune can be used as an internal knowledge base for advisors. This facilitates access to information, improves the quality of responses, and reduces the time required to process customer requests.
Can Smart Tribune reduce the workload of banking contact centers?
Yes. By providing reliable and intelligent answers to frequently asked questions, Smart Tribune reduces the volume of requests to advisors. This allows teams to focus on higher value-added requests.
Does Smart Tribune allow you to maintain control over the content distributed to customers?
Yes. Banking teams retain complete control over content, publishing rules, and user journeys. All information published can be validated, updated, and tracked, ensuring reliable and compliant communication.