Knowledge management for large companies

Knowledge. Trust. Conversational.

Turn your company's knowledge
into instant answers.
Book a demo
Serving your advisors
A database enriched and assisted by AI, which rephrases and suggests the right answers for greater efficiency and quality.
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Internal Help Center
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Your search
Is it possible for my customer to rent a vehicle from one store and return it to another free of charge?
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Our Response
Generated by AI
It is not possible for a customer to rent a vehicle in one store and return it to another of our stores.
On the other hand, delivery is free for orders over €300. For lower amounts, a delivery charge of €80 applies. For the complete rental procedure, please follow the instructions given in the article "Large equipment delivery procedure", which details the conditions and steps to follow. which details the conditions and steps to follow to organize the rental and return of the vehicle. Don't hesitate to check the availability of this service in the store concerned, as not all our sales outlets yet offer the possibility of returning the vehicle to another store. the possibility of returning the vehicle to another store.
Source 1
Large equipment delivery procedure
Source 2
Store rental rates
Serving your customers
With AI, every customer has instant access to the right solution, even in the most demanding situations.
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Chatbot AI
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Edouard
Customer
I have a family of 4, so a quiet machine with a 10 kg capacity would be ideal.
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Léa
Virtual assistant
I suggest the 3 washing machines below:
Two white washing machines, one with the door open, on a light green background.
Ask another question...
Ok
They trust us

Serving your advisors

A database enriched and assisted by AI, which rephrases and suggests the right answers for greater efficiency and quality.

Serving your customers

With AI, every customer has instant access to the right solution, even in the most demanding situations.
man with helmet and smart tribune logo
Internal Help Center
Your search
Is it possible for my customer to rent a vehicle from one store and return it to another free of charge?
Our Response
Generated by AI
It is not possible for a customer to rent a vehicle in one store and return it to another of our stores.
On the other hand, delivery is free for orders over €300. For lower amounts, a delivery charge of €80 applies. For the complete rental procedure, please follow the instructions given in the article "Large equipment delivery procedure", which details the conditions and steps to follow. which details the conditions and steps to follow to organize the rental and return of the vehicle. Don't hesitate to check the availability of this service in the store concerned, as not all our sales outlets yet offer the possibility of returning the vehicle to another store. the possibility of returning the vehicle to another store.
Light green gradient background with gentle curve at bottom.
Source 1
Large equipment delivery procedure
Source 2
Store rental rates
Chatbot AI
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Edouard L.
Customer
I have a family of 4, so a quiet machine with a 10 kg capacity would be ideal.
Léa
Virtual assistant
I propose the 3 washing machines below according to your request:
Two white washing machines, one with the door closed, the other with the door open.
Ask another question...
Ok
Gray-haired man staring at his phone in front of a row of washing machines in a laundry room.
A man with a phone using smart tribune

what our customers see

+ 70%
Customer satisfaction
- 40%
Simple solicitations
+ 40%
Consultant productivity
Simply more reliable answers
Answers
simply more reliable
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what our customers see
+ 70%
Customer satisfaction
Minimalist logo in black featuring a stylized "M" with thick strokes on a light green background.Blue skies with a few white clouds, and a paved path visible below.
Shiny metal sphere set on a white surface with a gradation of light.
- 40%
Simple solicitations
A black cat sitting on a white bed near a window with a transparent white curtain.
+ 40%
Consultant productivity
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A man with a phone using smart tribune
Simply more reliable answers
One source of truth
Customer
autonomy and reliability
Smart Answer
Turn your help desk into an augmented support system: offer reliable and immediate answers on your digital channels, while making your content usable by LLMs and next-generation response engines.
Read more
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Smart Agents
More than a bot, an ecosystem of AI agents orchestrated by your knowledge, who collaborate to act, reason and offer your customers accurate, sourced and trustworthy answers.
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Consultants
Speed and quality
Smart Knowledge
Thanks to a unified source of truth: give your advisors reliable, instant answers in all their tools, and ensure a smooth, consistent experience for your customers at every interaction.
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Smart Copilot
The advisor's reliable, controlled AI assistant. Connected to Smart Knowledge, it clarifies requests, suggests answers and automatically integrates relevant information.
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For your IAs
designed to be integrated
Feed your AIs with up-to-date, centralized and controlled knowledge, which your business teams can enrich and update in a matter of seconds.
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Easily integrate your Smart Tribune source of truth and its trusted Agentic AI into your customer relations projects via a secure API.
Read more
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An open, robust base with no technological dependency.

Our Agentic technology

PERTinence, reliability, sobriety
Trusted AI that goes beyond simply generating answers.
Generic AI lines up words. Our Agentic RAG acts methodically, based on your validated knowledge.
Relevance
A detailed understanding of intentions and context for personalized responses.
Reliability
Certified answers without hallucinations or approximations.
Sobriety
Responsible solutions, using generative AI to minimize its energy impact.
Developed by our R&D Lab
Conceived thanks to the work of our R&D team, led by a PhD in Natural Language Processing, our Agentic AI embodies the alliance of research and applied innovation. It is the foundation of all our solutions.
Conceived thanks to the work of our R&D team, led by a PhD in Natural Language Processing, our Agentic AI embodies the alliance of research and applied innovation. It is the foundation of all our solutions.
Find out more about our technology
Book a demo
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Structure, distribute, improve, with method and support.

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01
Structure your knowledge
Centralize your content (documents, procedures, histories, etc.) and transform it into a reliable, activatable knowledge base.
Our intelligent tools and the methodological support of our teams save you precious time and secure your foundations.
02
Broadcast where it counts
With our fully customized turnkey solutions, make your knowledge available to your customers, advisors and Agentic AI in a dynamic FAQ, internal database or chatbot.
03
Control and improve continuously
Manage all your knowledge and AI agents from a single interface designed for decision-making by your business teams.
Analyze your performance with powerful analytics and optimize your paths, with support from our experts every step of the way.

Integration at the heart of your systems

through our APIs or solutions
Deployment
of our solutions
x2
Faster than conventional AI solutions
Get direct access to all your knowledge using the secure API.
Access knowledge-based answers directly using the API secure.
Integration: Salesforce, Zendesk, Alcmeon, Easiware ...
See the documentation

Find out how Roole supports its 1.4M members

customer testimonial
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+60%
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Satisfaction after 6 months of use
''Our members find their answers and our advisors receive much better-qualified requests, which improves our entire customer relationship..."
Read the case study
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Customer testimonial
Isabelle Legrand for Bayard
Roole's logo
Customer testimonial
Constance Simon - Product Manager Roole
Smart Tribune, the choice of customer service leaders
Our case studies
Discover customer results
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Activate your business knowledge
Start structuring, disseminating and improving your business knowledge.
Book a demo