Trusted AI at the heart of your customer and advisor experience.
At Smart Tribune, we've chosen AI that's reliable, traceable and controllable.Trust AI is our unique hybrid architecture, designed to activate the right knowledge at the right time.
How does Trust AI guarantee reliable (rather than "probable") answers?
Trust AI is based on a zero hallucination approach: the AI does not "guess." It relies solely on validated and structured content in your knowledge base, with a processing chain that oversees each step before delivering a response.
What exactly does Trust AI's "agentic" architecture change?
Trust AI works with a sequence of AI agents, where each agent has a clear mission (intention, selection, validation, reformulation, etc.). This approach produces more robust and controlled responses than simply calling on a "generic" AI model.
Can Trust AI follow our internal rules and procedures?
Yes. Trust AI is an AI governed by your rules: your procedures, governance rules, and validated knowledge base serve as the framework for execution. The result: responses that are consistent with your way of doing things, your constraints, and your service policy.
How does Trust AI handle security and sensitive data?
Trust AI integrates anonymization and/or obfuscation at the very heart of the AI agent sequence, with a process that can include data masking, security filtering, and secure restoration if necessary. You control confidentiality without sacrificing performance.
Does Trust AI necessarily use an LLM for every response?
No. Trust AI activates generative AI in a measured way, as needed, with "with LLM" or "without LLM" paths. This logic of restraint allows generation to be used only when it is useful, while minimizing the energy impact.
