SOFTWARE AND APPLICATIONS

Secure information management and customized conversational AI for software publishers

In the world of software, information reliability and data control are essential. At Smart Tribune, we design trustworthy AI—traceable, transparent, and compliant with the security requirements of the tech industry.

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Mastered knowledge and intelligent assistance for software publishers

Conceived thanks to the work of our R&D team, led by a PhD in Natural Language Processing, our Agentic AI embodies the alliance of research and applied innovation. It is the foundation of all our solutions.

In the software industry, performance is based on accuracy and trust.

Talk to an expert

It all starts with combining your product knowledge to create truly intelligent software experiences.

Integrate your tools with ease

Connect your manuals, guides, databases, development tools, tickets, conversations, user feedback, and more. Smart Tribune structures and secures all your data.

Semantic analysis

Data standardization

Modular organization

Tailored support: assessment, content strategy, recommendations.

For your users: immediate assistance, satisfaction guaranteed

Connect your manuals, guides, databases, development tools, tickets, conversations, user feedback, and more. Smart Tribune structures and secures all your data.

Intelligent FAQ: a dynamic knowledge base, optimized for SEO, easy to access, and compliant with accessibility standards

Virtual assistant: An AI-powered virtual assistant capable of guiding users through setup, updates, troubleshooting, and best practices.

For your support teams: increased efficiency, expertise at your fingertips, guaranteed compliance

Simplify access to information and speed up problem resolution for your customers with accurate, personalized responses:

Smart Knowledge: a centralized, enriched, and structured repository, seamlessly integrated with your existing tools

Intelligent co-pilot: An email writing assistant that uses predefined templates and internal sources to ensure consistency and compliance.

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AI designed for the demands of software publishers

Agentic Architecture

Each agent has a clear mission (intention, selection, validation, reformulation, etc.).

Traceability

Transparency on the sources used for each answer

Safety & compliance

Hosting in France & automatic offuscation of personal data

Business relevance

Guaranteed business alignment (formulations, exclusions, prioritization)

Robustness

Resistant to toxicity and malicious prompts

Connectivity

Direct integration into your tools via API or connectors (CRM, helpdesk...)

What is always included with Smart Tribune for software publishers

Support from our experts

Controlled and transparent AI

Data hosted in France

Automatic updates

Compliance with the GDPR

FAQ

How does Smart Tribune improve support for my software or application?

Smart Tribune offers dynamic FAQs, AI agents, and a knowledge base to provide immediate answers to your users, facilitating product adoption and reducing friction in the daily use of your features.

Can the solution help my users with technical questions?

Yes. Thanks to a structured knowledge base and AI agents trained on your documentation, Smart Tribune can answer frequently asked technical questions (installation, bugs, compatibility), direct users to guides, or offer step-by-step solutions.

Are AI responses reliable for complex software topics?

The answers are based on your validated knowledge base—ensuring clarity, accuracy, and consistency according to your own technical content. You retain complete control over the sources and governance of the answers generated.

How does Smart Tribune integrate with my software ecosystem?

The platform connects to your existing knowledge sources (internal documents, help articles, API guides, SaaS content) and can be integrated via API or widget into your web interfaces and applications to deliver information where your users need it.

Is Smart Tribune compatible with an omnichannel strategy for my application?

Yes. The solution delivers support across all your digital channels (website, mobile app, help center, chatbot), providing a consistent experience regardless of the access point.

SOFTWARE AND APPLICATIONS

Secure information management and customized conversational AI for software publishers

They trust us

Security

Simplicity

Protection

AI designed for the demands of software publishers

Concrete use cases for SAAS