Retail and e-commerce

For retail and e-commerce: AI that makes information more reliable and strengthens customer relationships.

In retail and e-commerce, every interaction matters. At Smart Tribune, we rely on reliable, transparent, and adaptable AI designed to provide the right answer at the right time, while meeting your compliance and brand requirements.

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See how Smart Tribune optimizes the customer experience in retail and e-commerce

Conceived thanks to the work of our R&D team, led by a PhD in Natural Language Processing, our Agentic AI embodies the alliance of research and applied innovation. It is the foundation of all our solutions.

Concrete solutions to improve your customer relations on a daily basis.

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The adventure begins with the integration of your customer and product data for you and your buyers.

Quickly integrate your tools and content

Product sheets, FAQs, terms and conditions, customer reviews, photos, videos... Smart Tribune centralizes, structures, and optimizes all your information.

Semantic indexing

Data standardization

Organization into actionable modules

Follow-up included: source analysis, classification plan, business expertise.

For your customers: speed, efficiency, satisfaction

Product sheets, FAQs, terms and conditions, customer reviews, photos, videos... Smart Tribune centralizes, structures, and optimizes all your information.

Smart Answer: up-to-date, SEO-friendly, accessible content that complies with RGAA standards

Smart Agent: a virtual assistant powered by your knowledge base to manage order tracking, returns, refunds, and complaints

For your e-commerce agents: assistance, speed, accuracy

Provide easy access to information and speed up personalized responses for your e-commerce customers:

Smart Knowledge: a rich and structured database, integrated into your tools

Smart Copilot: automatic email drafting based on your templates, using internal sources

Beige rectangles of various sizes displayed on a clean, minimalist white background.

AI designed for the specific needs of retail and e-commerce

Agentic Architecture

Each agent has a clear mission (intention, selection, validation, reformulation, etc.).

Accurate tracking

Full visibility of sources for each response

Safety & compliance with standards

Servers in France & personal data protection

Adaptation to the sector

Compliance with business-specific requirements (terminology, exclusions, prioritization)

Strength

Protection against unwanted content and malicious requests

Interoperability

Direct connection to your tools via API or connectors (CRM, customer service, etc.)

What is always included with Smart Tribune for retail

Support from our experts

Controlled and transparent AI

Data hosted in France

Automatic updates

Compliance with the GDPR

FAQ

How does the integration of retail content work in Smart Tribune?

Smart Tribune ingests your existing data (product sheets, FAQs, terms and conditions, photos, videos) via connectors or APIs, indexes it semantically, and makes it available for customer self-care and team support.

How does artificial intelligence ensure reliable answers?

Smart Tribune's AI relies on content validated by your internal experts, with governance and traceability processes. The responses generated remain consistent with your policies and offerings, while being contextualized for the user.

How does Smart Tribune enhance the customer experience in retail and e-commerce?

Smart Tribune centralizes and structures your product information (data sheets, terms and conditions, reviews, delivery methods) to provide immediate, contextualized responses to customers, thereby improving satisfaction and loyalty.

Can the solution handle frequently asked questions about orders and returns?

Yes. Smart Tribune's AI agents respond in real time to questions about order tracking, returns, refunds, or complaints, reducing traffic to human support.

Does Smart Tribune improve the SEO of my help content?

Yes. The dynamic FAQ and AI help center are optimized for search engines, improving the organic visibility of your key information, which is beneficial for product discovery and answering customer questions.

Retail and e-commerce

For retail and e-commerce: AI that makes information more reliable and strengthens customer relationships.

They trust us

Reliability

Efficiency

Protection

AI designed for the specific needs of retail and e-commerce

Concrete use cases for retail