Immediate and reliable answers, without going through customer service
Thanks to Smart Answer and Smart Agent, your customers can find reliable, immediate answers on their own. The result: fewer tickets, fewer calls, greater efficiency, and a better customer experience without compromising on quality.
An intelligent FAQ that understands even complex questions and provides clear, sourced answers optimized for SEO, GEO, and accessibility.
Smart Agents
A conversational agent that reasons, rephrases, and guides the user through their steps, while remaining aligned with your knowledge base and brand tone.
01
Understand
Our AI detects the user's intent, even if their question is vague, phrased in their own words, or incomplete.
02
Reassure
The answers are written naturally, reliable, traceable, and derived solely from your validated content.
03
Orient
Escalation to a human agent when necessary
A seamless, consistent, and controlled customer experience
A proven solution for large enterprises
An FAQ that really works
Accessible, SEO/GEO friendly, and always up to date thanks to a single database, the FAQ becomes an effective self-care channel.
A chatbot that knows how to say "I don't know"
Smart Agent does not guess. It acts within a controlled framework, guides the user, and escalates to an advisor if necessary.
Omnichannel consistency
FAQ, chatbot, help center, customer area... your answers are aligned, your message is unified.
What makes the experience unique
Centralization
A single knowledge base for all your channels.
Quality of responses
Contextualized, natural, and verifiable answers.
User experience
Conversational UX designed for conversion and autonomy.
Reliability of AI
No hallucinations: AI remains within a trusted framework.
Omnichannel
Web, mobile, WhatsApp, or app integration.
Our customers find the information they are looking for more quickly with just a few clicks, powered by AI.
Customer Service Manager – Key Account in the Energy Sector
