Build a digital-first customer service experience

To stand out from the competition, banks and insurance companies must be able to provide a more helpful, personalised, and engaging online customer experience with every customer interaction. This requires bringing your customer service efforts into the digital age. 

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Be available and accessible at all times

There’s a good chance your customers will reach out to you for help on evenings and weekends when customer service agents are already off-the-clock. Don’t make them wait hours (or days) for a response. Instead, use customer self-service solutions to help them answer simple questions on their own, instantly.

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Give policyholders fewer headaches

Insurance can be complicated, but that doesn’t always have to be the case. Give your policyholders a better way to resolve simple tier-1 requests on their own without ever getting customer service agents involved.

Make your customers’ lives a lot easier

By digitising a big part of how customers manage their relationship with your banking or insurance brand via customer self-service solutions, you can automatically eliminate many of their perceived barriers of entry while also being able to offer a higher and more personalised level of support across the entire customer experience.

Hear what our customers have to say

Banque Populaire Nord

Banque Populaire

Discover how Banque Populaire Nord's self-service strategy lightened the workload of its customer service team and allowed them to focus on resolving more complex support issues

Nature & Découvertes store

Nature et Découvertes

Nature et Découvertes generated more than €100K in additional sales thanks to self-service solutions

Bring stronger customer relationships
with customer self-service