Banque Populaire
Discover how Banque Populaire Nord's self-service strategy lightened the workload of its customer service team and allowed them to focus on resolving more complex support issues
Build a digital-first customer service experience
To stand out from the competition, banks and insurance companies must be able to provide a more helpful, personalised, and engaging online customer experience with every customer interaction. This requires bringing your customer service efforts into the digital age.
Be available and accessible at all times
There’s a good chance your customers will reach out to you for help on evenings and weekends when customer service agents are already off-the-clock. Don’t make them wait hours (or days) for a response. Instead, use customer self-service solutions to help them answer simple questions on their own, instantly.
Give policyholders fewer headaches
Insurance can be complicated, but that doesn’t always have to be the case. Give your policyholders a better way to resolve simple tier-1 requests on their own without ever getting customer service agents involved.
Make your customers’ lives a lot easier
By digitising a big part of how customers manage their relationship with your banking or insurance brand via customer self-service solutions, you can automatically eliminate many of their perceived barriers of entry while also being able to offer a higher and more personalised level of support across the entire customer experience.
Hear what our customers have to say
Nature et Découvertes
Nature et Découvertes generated more than €100K in additional sales thanks to self-service solutions
Cas client Direct Energie
Discover how Total Direct Energy was nominated for Customer Service of the Year thanks to self-service