Online shopping today must be customer-centric

Whether it’s a matter of anticipating seasonal traffic spikes, busy promotional periods, or even an influx of online shoppers in the face of the COVID-19 crisis, your e-commerce business must always be prepared to address customer needs at any moment.


Conversion-worthy shopping experiences

When customers land on your site, you need to move them quickly through the purchase journey. Let customer self-service solutions boost your bottom line by removing the obstacles disrupting a customer’s path to purchase. 

Customer service that never sleeps, literally

When customers need help, you need to respond. At all hours of the day. Especially during busy shopping periods when customer requests can quickly skyrocket. Don’t let a missed response become an abandoned shopping cart. Customer self-service solutions can be the ‘glue’ keeping your customer relationships together.

Hear what our customers have to say

Nature et Découvertes

Nature et Découvertes generated more than €100K in additional sales thanks to self-service solutions

OUIGO

Discover how Ouigo reduced its contact rate by 50% whilst improving its passenger experience

Club Med

Club Med automated +50,000 responses in 2 months while offering an immediate 24/7 online help experience to its customers

Create customer-centric online shopping experiences
with customer self-service