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Smart Answer AI Help Center
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Smart Copilot AI Copilot Advisor
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Our technology
Empowering your customers
Help Center
Decision trees
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Deploying an AI chatbot
Pre-sales AI chatbot
Chatbot IA SAV
Supporting your advisors
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Keeping knowledge up to date
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Knowledge AI Assistant
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FREN
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Smart Answer

The AI help center that makes your customers... and your sales teams... happy.

Every stage of the customer journey deserves a reliable answer, from discovery to loyalty.
Much more than an FAQ, Smart Answer becomes the AI help center, an ally for your customers and your teams.
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Smart Answer + Smart Agents: the winning combination

Help your teams respond faster and faster and better with an enriched database assisted by AI that rephrases, suggests answers...
Smart Answer
A dynamic, SEO- and GEO-optimized help center, enriched by your knowledge.
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Smart Agents
An AI conversational agent driven by your core business, that guides and responds with precision and reliability.
Discover Smart Agents
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Ultra-relevant natural language search

Understands every request, even fuzzy ones, and displays the right answer instantly.

Enriched, ready-to-use answers

Clear, well-sourced, validated answers from your hallucination-free database!

Intelligent & adaptive displays

Your help is integrated into all your paths: site, mobile app, form and on all devices.

Multi-country and multi-lingual ready

Designed for complex local and international organizations.

Optimized for LLMs

Your content is designed to be understood and enhanced by the AI engines of Perplexity, ChatGPT and Google.

Fully customizable

In your image, in your tools, at the heart of your customer journeys.
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No more tedious article searches

A simple tool for your customers, a powerful self-care tool

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Fewer repetitive requests: your customers find their answers on their own, and your teams save time.
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Clear, immediate answers: every simple question is answered reliably, without escalation.
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Optimized accessibility (RGAA): a FAQ designed for all your users, whatever their profile.
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Pre-sales and after-sales support for your customers

Sovereign
Trusted AI gives you total control over content, validation and distribution
Evolutionary
Each exchange allows you to enrich your source of truth to optimize AI responses.
Interoperable
Connected to your ecosystem: CRM, analytics, livechat, forms...
Reliable
Every answer is traceable, from your own sources, without hallucination or approximation.

Concrete figures

proven by our 150 customers
Automated requests,
up to :
+70%
Improved conversion rate
+18%
Contact rate reduction
50%
Users every year
50M
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"With Smart Answer, we have been able to build a comprehensive and accessible help center that not only provides information to our members but also supports our prospects in their decision-making process."
Customer Relations Manager - Major account in the Sports and Events sector
Talk to an expert
What is always included
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Support from our experts
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Controlled and transparent AI
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Data hosted in France
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Automatic updates
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Compliance with the GDPR
FAQ
Can Smart Answer really reduce support requests?
Yes. Smart Answer allows customers to find a reliable answer immediately, without opening a ticket. By handling recurring questions (order tracking, returns, subscriptions, after-sales service, etc.) through self-service, you free up your support team and allow them to focus on higher-value requests.
What is the difference between Smart Answer and a "traditional" FAQ?
A traditional FAQ relies on manual navigation and content that is often difficult to find. Smart Answer adds an AI response engine that understands the question in natural language and guides the user to the right information, even when they don't know the right keywords.
Are AI responses reliable and controlled?
Yes. Smart Answer draws on your validated knowledge (help articles, procedures, official content) to produce consistent, up-to-date answers. You retain control over content, its structure, and governance to ensure a high-quality, accurate customer experience.
Can Smart Answer be adapted to my customer journeys (pre-sales, after-sales, customer area)?
Yes. Smart Answer integrates directly into your digital journey to respond at the right moment: product questions before purchase, choices and compatibility, delivery, billing, returns, troubleshooting, warranties, etc. The help center becomes a source of reassurance, not just a "support" page.
Does Smart Answer work in a multi-brand or multilingual context?
Yes. Smart Answer is designed to manage content databases structured by country, brand, or customer type. You can offer a consistent, localized experience while maintaining a single governance logic to avoid duplicates, discrepancies, and inconsistencies.