Improve the quality of your agents' assistance
Increase your agents’ autonomy by 20% and reduce first-level inquiries by 40%. Provide your agents with precise instructions on “what to say” and “what to do” at the exact moment they need it.
Quickly handle requests with AI search engine
Give your agents immediate access to your help articles, procedures, business guides, or call scripts with our AI search engine. Your agents can thus respond more effectively to customer requests at any time.
Rapid onboarding and simplified continuous training
Use our step-by-step procedures based on decision trees for targeted and autonomous training of your new employees. Ease their skill development with practical sheets, especially during new product introductions or new commercial campaigns.
Keep agents informed of your updates and value their feedback
During seasonal peaks or emergencies, instantly create and share relevant content with your agents. This allows them to adjust their approach based on the latest updates and share their feedback to directly contribute to the enrichment of your knowledge bases.
our solution at Groupe Bayard
Proven results obtained with
-6 pts
in customer service inquiries
÷2
the time for agents' skill development
1.5 months
to reach the target AHT
-10%
reduction in AHT
Make your agents more autonomous
Smart Tribune enhances the autonomy of agents across more than 30 industries, significantly improving their performance and employee experience.