Your customer support team’s trusted sidekick

Day or night, your customers will have questions. But will you be there to respond? With customer self-service solutions by your side, the answer is “yes.” Available around the clock, these solutions can automate up to 70% of your customers’ most frequently asked questions and deflect total contact centre inquiries by as much as 40%.

50% decrease in simple requests to customer service teams

70% of responses automated by customer self-service

Boost ROI, not
contact centre traffic

Not all questions require human intervention. About 70% of them don’t. By automating answers to your customers’ simplest questions, you give your support agents more time to do what they do best: handle complex customer service issues that require a human touch. We can already hear your customers saying “thank you.”

KPI self service customer service

Customer autonomy has its benefits

Today’s digital consumers want and expect to be autonomous in their search for information across the entire customer journey. Empowering your customers to be autonomous in this way has its advantages.

satisfied customers

One knowledge base, multiple channels

Maintaining the consistency and accuracy of the information you provide to customers across multiple customer service channels has never been easier. All you need is a central knowledge base to power all of our customer self-service solutions.

We’re here to give your customer service an ROI makeover

With more than 400 customer self-service solutions implemented for over 150 customers across every sector imaginable, it’s safe to say we know a thing or two about how to transform the customer service experience in an ROI-positive way. Our methodology is quite simple: 

  • Scope: We define a strategy for success
  • Build: We develop a customised solution
  • Deploy: We push your solutions live
  • Optimise: We make performance adjustments

Learn more with the Smart Blog

The latest insights and trends for making your customer service experience ROI-positive.

chatgpt
Jeremy Gallemard

Chatbot

What is ChatGPT? How Does It Go So Viral?

ChatGPT has become a phenomenon and been predicted to be the future of info finding,…

chatbot use cases
Jeremy Gallemard

Customer Service

All About Chatbot Use Cases That You Need to Know In 2023

Get inspired by outstanding chatbot use cases to build your own chatbot for more customers,…

chatbot names
Jeremy Gallemard

Chatbot

7 Steps to Find a Good Bot Name & 200+ Chatbot Name Ideas

You've been digging the whole internet to find a good bot name? Here come ultimate…

Reducing your customer service contact rate
is just a click away