Give your customers autonomy on your journeys
Reduce your Level 1 requests by 40%.
Be there when it matters most to give your customers the right answer at the right time.
Give your customers the keys to resolving their questions 24/7
Make essential information about your products, services and offers available to reassure your customers with an AI FAQ and a knowledge module integrated at every stage of their journey.
Your contact forms become proactive
Reduce the emails received by 50% by equipping your forms with the ability to suggest personalized answers, based on your customers’ reasons for contact. Thus, your online users will only reach out to you for complex issues.
Step-by-step guides for complex questions
Integrate decision trees such as diagnostics, troubleshooting guides, or support on your offers to provide tailored assistance at the crucial stages of your user journeys.
Be there at key moments in your journey
Are your customers facing obstacles in your journeys? Offer them the targeted assistance they need in these critical moments with our contextual help solution to facilitate their progression through your journeys.
our solution at Groupe Bayard
Convincing results with
-20%
contact reduction
-10%
decrease in AHT
+53%
of traffic on FAQs
-6 pts
subscription cancellation rates
Join the industry leaders
More than 4 million users in over 30 sectors rely on our solutions every day to empower their customers.